Data Deletion

1. Disconnect In Settings

Sign in, open Settings, and select the remove button next to your Instagram account, then confirm Disconnect. This immediately stops the AI seller and all campaigns for that account and removes the stored access token together with the account's store, its products, customer conversations, orders, payment receipts, and files, and the campaigns, delivery logs, tracked links, and follower counts attached to it.

2. Remove The App From Instagram

In Instagram, open Settings, then Apps and Websites, and remove Sotuvchi.ai. Instagram notifies us, and we remove the connection automatically.

3. Ask Instagram To Delete Your Data

You can also request deletion through Instagram or Facebook settings. Instagram then sends us a deletion request, we erase the data linked to that account, and you receive a confirmation code. Enter the code at the end of this page address (for example /data-deletion?code=YOUR_CODE) to see the status of your request.

4. Email Us

To delete your workspace, sign-in email, and all related data, email support@nahl-group.com from the address you used to sign in. Include your Instagram username and the name of your workspace.

If you are a customer who messaged, ordered from, or commented on a shop that uses Sotuvchi.ai, send us your Instagram username, the shop's Instagram username, and the approximate date. We will delete your messages, files, and the contact details on your orders.

What Happens Next

We may ask you to confirm that you control the email address or Instagram account before deleting anything. We complete deletion requests within 30 days, and usually much sooner. We keep only what the law requires us to keep, such as records needed to prevent fraud or resolve a dispute, and delete it when that need ends.